I am getting this error message for the last month or so. I have written support@xxxxxxxxxxxxx twice now and haven't gotten any response and with the a.c.b convention here they are even busier. I have uninstall and download victor reader again and also with the unpacked tool it won't say c\mydocuments\whatever the tittle is, it just say c\. Here's the error message with windows XP home as the o.p.s. Error signature szAppname : versoft.exe szAppver : 1.5.5.0 szmodmname : hungapp szmodver : 0.0.0.0 offset : 0.0.0.0 I have written to Canada and they told me to write bookshare.