Who on staff reads this list on a day to day basis? Is Pavi as the volunteer co-ordinator required to do so as part of her position?
Getting feedback from somebody on staff may be more useful than making assumptions. Without the feedback, we have to fall back on ourselves and make assumptions. Fortunately, we volunteers are a resiliant lot. We have operated without much input from staff during our long time without a co-ordinator.
Elizabeth At 03:33 PM 11/8/2008, you wrote:
Hi Monica, Well, I guess you're probably right. I kind of assumed, probably mistakenly, that problems are problems. And I'm sure, since staff did want to have problems reported directly to them having to do with publisher quality books, we should probably do that. I assumed, probably incorrectly, that since the new feature for reporting problems with books on the form connected to each book information page arrived after the instructions about P.Q. books, that it sort of outmoded the earlier instructions about reporting problems about publisher quality books directly to staff. Sorry if I've misguided anyone. Maybe use both reporting processes? Maybe ignore my suggestion? Sorry for sparking confusion. I hate when I do that! Mayrie -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Monica Willyard Sent: Saturday, November 08, 2008 12:06 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: to the power of three Hi, Mayrie. I may be wrong about this. It was my understanding that problems related to opening or reading the publisher quality books were to be mailed to Customer Support and that the report book quality feature was for the quality of text within a book. I believe this may be true because the publisher quality conversion tool is still being developed and refined right now. The book quality reports are listed on a wiki site where people in Collection Development can look at the scans to see what can be done about them. My concern is that if problems with PQ books are reported on the wiki for Collection Development, will they enter the bug tracking system correctly as genuine bugs, or will they be misidentified as just books with scanning errors that need to be fixed as time allows? I don't know the answer to this question. I see the possibility for a gap in communication here, and that is something that makes me feel uncomfortable. I guess I tend to like direct and specific procedures and don't usually deviate from them until given further direct instructions. John Glass was the last person to post about this, and I'm waiting for someone to officially elaborate if the procedure has changed. I think I missed my calling in the military. Lol. Monica Willyard To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxxput the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.__________ NOD32 3596 (20081107) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com
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