[bksvol-discuss] Re: Update on Checkout Queue Problem When Showing 100 Records

  • From: "Kim Friedman" <kimfri11@xxxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Tue, 08 Feb 2011 01:40:18 -0800

Hi, Scott, thanks for explaining what's occurring at the checkout queue.
I'm relieved to know there's no glitch on my computer. The funny thing
is that this doesn't occur when I'm simply looking at the new books that
have been added to the Bookshare collection. In this instance, 100
records per page doesn't seem to stop me from finding out what's on the
next page. I certainly hope there can be ways of changing the situation
with regard to the checkout queue. Regards, Kim Friedman.
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Scott Rains
Sent: Monday, February 07, 2011 2:18 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Update on Checkout Queue Problem When Showing
100 Records

The short answer to why we have trouble when we try to show 100 records
in the Checkout Queue is that it takes too long and the server shuts
down the process. From one of Benetech's Engineers comes the following
with more detail:

It turns out this is a known issue for many volunteer queues. The
query that supplies the book lists is a downright beast, and taming it
not possible in the short term. We have a new search engine that can be
used to update the volunteer queues, though that work has yet to be

Bottom-line: when a volunteer views the queues with 100 records to a
the query takes nearly 3 minutes. Unfortunately, there is a 2-minute
timeout on the server and the volunteers wait 2 minutes only to get an
error message.

So short-term workaround is to advise volunteers to use smaller page
sizes, like 25 or 50 records to a page.

A medium-term workaround is being worked on -- we are going to increase
the timeout value on the volunteer pages to 4 minutes.

The long-term fix is to switch to [a new search method but we] don't
have any sense of when that will be put into place.

Scott Rains

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