[bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare Support
- From: "Julie Morales" <inlovewithchrist@xxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 1 Aug 2005 18:17:28 -0700
Hi, Cindy. Actually, the limit is 100, and that's what I have. Yes, I did
try to download other books after emailing them, and I still had the message
near the top of the info page for each book that I'd reached my limit and
had to email support to ask for an extension. Take care.
Julie Morales
inlovewithchrist@xxxxxxxxxxxxx
Windows/MSN Messenger (but not email):
mercy0421@xxxxxxxxxxx
----- Original Message -----
From: "Cindy" <popularplace@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Sunday, July 31, 2005 12:26 AM
Subject: [bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare
Support
I'm curious, though, Julie.. Did you get the extension
even if you didn't get a response?? Did you try to
download another book either successfully or
unsuccessfully or did you not try?
I've been told people can ask for a 100 book limit
instead of 50 -- or anywhere in between. What is your
limit?
Cindy
--- Julie Morales <inlovewithchrist@xxxxxxxxxxxxx>
wrote:
> Hi, Sue. No apology needed. There must have been a
> Web fluke somewhere. I
> find it odd that neither one of my emails got there
> using the send mail link
> from the Web site, but I'm not blaming anyone at
> Bookshare or here on the
> list. I was just curious why I never heard anything,
> and when the topic came
> up, I figured I'd mention it. Take care.
> Julie Morales
> inlovewithchrist@xxxxxxxxxxxxx
> Windows/MSN Messenger (but not email):
> mercy0421@xxxxxxxxxxx
> ----- Original Message -----
> From: "siss52" <siss52@xxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Sent: Saturday, July 30, 2005 5:39 AM
> Subject: [bksvol-discuss] Re: Unresponsiveness to
> emails sent to BookShare
> Support
>
>
>
> I apologize, Julie. I did not know that.
>
> Sue S.
>
> ----- Original Message -----
> From: "Julie Morales"
> <inlovewithchrist@xxxxxxxxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Sent: Saturday, July 30, 2005 3:33 AM
> Subject: [bksvol-discuss] Re: Unresponsiveness to
> emails sent to BookShare
> Support
>
>
> I don't intend to beat a dead horse, but if he's the
> one solely responsible
> for responding to support emails, he didn't respond
> to either one of mine in
> June or this month. Take care.
> Julie Morales
> inlovewithchrist@xxxxxxxxxxxxx
> Windows/MSN Messenger (but not email):
> mercy0421@xxxxxxxxxxx
> ----- Original Message -----
> From: "siss52" <siss52@xxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Sent: Friday, July 29, 2005 10:33 AM
> Subject: [bksvol-discuss] Re: Unresponsiveness to
> emails sent to BookShare
> Support
>
>
>
> I don't know Peter Scialli, but I have to say that
> if he gets e-mail
> addressed to support@xxxxxxxxxxxxx, he answers it..
> <smile>> If you give
> him your friend's name, Pat, writing to him or
> forwarding an e-mail from
> your friend, Peter will respond. No sarcasm
> intended. <smile>
>
> Regards,
> Sue S.
>
> ----- Original Message -----
> From: "Pat Ferguson"
> <fergent@xxxxxxxxxxxxxxxxxxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Cc: "Book Share Discuss"
> <bookshare-discuss@xxxxxxxxxxxxx>
> Sent: Friday, July 29, 2005 11:36 AM
> Subject: [bksvol-discuss] Unresponsiveness to emails
> sent to BookShare
> Support
>
>
> Hi Paula and Everyone,
>
> I must agree with what you said below, and it's sad
> that people are leaving
> BookShare for these reasons, however I must say, I
> understand.
>
> I have a close friend who absolutely loves
> BookShare, but right now, she is
> very unhappy with their support staff, as they have
> not replied to 2 of her
> messages she has sent.
>
> She uses a Voice Note BT because she does not have a
> computer, so she can't
> figure out how to get to the place where one asks
> for an extention to
> download more books. So, she just sent the email to
> support, and she sent
> it twice, and they have not replied to her message.
> They should still reply
> to her message, no matter what.
>
> You know, They could have it so that BookShare staff
> could be in places all
> over the USA, and people could work out of their
> homes.
>
> Just my thoughts.
>
> Pat Ferguson
> At 11:06 AM 7/29/05, you wrote:
> >Hi, Cindy,
> >
> > I'm glad you mentioned this problem. I don't
> know how often Bookshare
> >staff looks at this list, but the issue of
> nonresponsiveness is something
> >they need to take a lot more seriously.
> >
> > I had two books rejected a couple of months
> ago. First, it took me
> three
> >e-mails to even find out why. I then followed up
> with a question about how
> >to make the books acceptable, but after three more
> emails and a phone call,
> >I still received no answer--not even, "We're not
> sure, Paula, but we'll let
> >you know." (Calling isn't very helpful, as all you
> get are various
> >recordings. I did leave a message, but my call was
> never returned) I know
> >the staff are busy and short-handed, and I want to
> give the benefit of the
> >doubt, but this was during the time that Gustavo
> wrote the list to say that
> >he was twiddling his thumbs.
> >
> > Sadly, the above is not the first time I have
> had e-mails go entirely
> >unanswered. I would have already given up on
> volunteering, if I didn't
> >believe so strongly in the Bookshare concept. I
> don't submit many books,
> >because it takes me a long time to prepare one, as
> I'm too much of a
> >perfectionist. Even so, scanning and preparing
> books for Bookshare is my
> >favorite hobby, and my only frustration is that
> sometimes the staff just
> >seems to ignore legitimate questions and concerns.
> >
> > I hope somebody starts listening, before more
> users and volunteers
> make
> >the same decision your friend has made. I
> understand the need for
> additional
> >funding, but what about trying to retain existing
> subscribers?
> >
> >Paula Muysenberg
> >
> > > Cindy Wrote
> > > > However I do know of one person who is so
> upset that
> > > > she wasn't paid attention that she is
> henceforth only
> > > > going to scan enough for her annual membership
> and no
> > > > more. She told me that she has friends who are
> doing
> > > > the same thing. It seems that a book she spent
> a long
> > > > time on perfecting was rejected because an
> inhouse
> > > > volunteer's or staff member's book had been
> put in
> > > > before hers -- and when she pointed out that
> her book
> > > > had a better quality rating nothing was done
> about it.
> > > > She felt, as you state, that she wasn't
> listened to --
> > > > no explanation was given as to why the
> lesser-quality
> > > > book wa kept and her better-quality book,
> after all
> > > > her work, was rejected.
> > > >
> > > > Cindy
> > > > And o
> > > >
> > > >
> > > >
> > > >
> ____________________________________________________
> > > > Start your day with Yahoo! - make it your home
> page
> > > > http://www.yahoo.com/r/hs
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > --
> > > > No virus found in this incoming message.
> > > > Checked by AVG Anti-Virus.
> > > > Version: 7.0.338 / Virus Database: 267.9.7/60
> - Release Date:
> 7/28/2005
> > > >
> > > >
> > >
> > >
> > >
> > > --
> > > No virus found in this outgoing message.
> > > Checked by AVG Anti-Virus.
> > > Version: 7.0.338 / Virus Database: 267.9.7/60 -
> Release Date: 7/28/2005
> > >
> > >
> > >
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____________________________________________________
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