Hi, This is very well-written and very positive and clear. I think we should have it put up on the volunteer site. Thanks. Jim James D Homme, Usability Engineering, Highmark Inc., james.homme@xxxxxxxxxxxx, 412-544-1810 "it is only possible to live happily ever after on a day-to-day basis." -- Margaret Bonnano Highmark internal only: For usability and accessibility: http://highwire.highmark.com/sites/iwov/hwt093/ To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.