Paula There are books validated prior to Christmas still waiting final approval so the backlog has to be sizable. With more and more submitters ssupplying books, this is understandable. In-house volunteers are also appearing to be submitting greater amounts of material; and these seem to reach final approvals on a faster track than outside volunteer submitted/validated books. I validated three in-house books in the last couple of weeksand all are now a part of the collection. Frankly, I have a growing concern if BookShare has the capability of handling this new higher level of contributions; and if they don't, some new strategy toward achieving final approvals, such as allowing certified volunteers to handle straightforward approvals, ought to be considered. Right now, Bookshare is a sort of victim of its own success having volunteers creating material at a pace outstripping employee ability to certify it. We can just hope that higher ups at Benetech are aware of this growing problem and will address it with a solution that can get books approved in a more timely manner. You are not alone, Paula, in your frustration. and concern and in so much material seemingly taking forever to get to the customers. In fairness to Benetech, I doubt anyone could have anticipated just how much material would be contributed so quickly and just how fast the volunteer pool has grown. And after all, Gustavo not only has to issue final approvals on validated books but also has other responsibilities. I suspect he needs a few more hands to assist, and hopefully they can be found.