[bksvol-discuss] Re: The book for the Christian Book Clug, Second Opinion -- IMPORTANT

  • From: Barbara <barbarab65@xxxxxxxxxxxxx>
  • To: bksvol-discuss@xxxxxxxxxxxxx
  • Date: Tue, 5 Feb 2008 23:46:00 -0800 (PST)

I did download it twice. I am not complaining because I corrected it and  
wanted you to know that I did. 

Ann Parsons <akp@xxxxxxxxxxxx> wrote:  Hi all,

Barbara, your complaint is a perfect illustration of how not to 
complain. You say pages are missing. However, you don't say which 
pages are missing. You don't give any indication as to whether the 
book is cut off before the end, whether pages are missing in the 
middle, nothing. All that can be done with a complaint like yours is 
to sigh, as I have done above, and either do one of two things. If I 
were really, really, a good semaritan I would download the book and 
read the whole blasted book in order to determine if there were missing 
pages. The second thing I would do is just file your msg in the 
electronic round file and forget about it.

Now, iffin you are concerned about this here book, and if you want 
anybody to take your complaint seriously, then do it right, please. 
Cite the pages which are missing, or at least tell us what chapter 
you're talking about.

I think I remember asking you if you had downloaded the file twice to 
be sure that the problem was not caused by a faulty download? You 
didn't respond to my message.

This thread has been going on for a day now, and all you can say is, 
"Well maybe you didn't know they were missing because you can't see..." 
That, I'm afraid is less than helpful, in fact it borders on insult. 
So, again, do it right. If you're going to complain, do so properly, 
or retract your complaint and your insulting remark.

Ann P.

-- 
Ann K. Parsons
Portal Tutoring
EMAIL: akp@xxxxxxxxxxxx
http://www.portaltutoring.info
"All that is gold does not glitter,
Not all those who wander are lost."

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Barbara

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