[bksvol-discuss] Re: The Check Out List
- From: Scott Rains <scottr@xxxxxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Wed, 19 Jan 2011 14:03:10 -0800
I just received a note from Bookshare IT that there is a glitch in the
software we use for tracking bugs such as the errors you are experiencing
with the Check Out List. It has caused a backup and slowed response time.
What would be very helpful to the engineers is to have as much detail as
possible. Reporting the error messages has been helpful. Also what
operating system, what browser, any AT, and exact time is helpful.
We are not experiencing the same problem in-house so this level of detail
helps isolate the problem.
Scott Rains
On 1/19/11 1:26 PM, "Chela Robles" <cdrobles693@xxxxxxxxx> wrote:
>yeah well I tried to download the NASB New American Standard Bible and
>emailed Rob regarding the fsame error you get the 500 internal error and
>it
>was the daisy one I wanted didn't hear back from them either.
>--
>"To me, music that breaks your heart is the music that stays with you
>forever. It's one thing to be melancholy and one thing to be
>sophisticated,
>but when you get the two of them together in a way people can relate to,
>then I think you're on to something. You want the sophistication to lie
>in
>the purity of the sound, the beauty of the arrangements, and the quality
>of
>the performances."-Trumpeter Chris Botti--
>--
>Chela Robles
>AIM/Twitter/MySpace/E-Mail: cdrobles693@xxxxxxxxx
>Skype: jazzytrumpet
>WindowsLive Messenger: cdrobles693@xxxxxxxxxxx
>Facebook: http://www.facebook.com/chela.robles
>Text my Cell at: 19252505955
>I volunteer for a non-profit organization called Bookshare, to find out
>more
>go to: http://www.bookshare.org
>Visit my Blog Piece from RFB&D and fill out the comment form and enjoy
>the
>blog and sound clips:
>http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/
>--
>----- Original Message -----
>From: "Kim Friedman" <kimfri11@xxxxxxxxxxx>
>To: <bksvol-discuss@xxxxxxxxxxxxx>
>Sent: Wednesday, January 19, 2011 12:12 PM
>Subject: [bksvol-discuss] Re: The Check Out List
>
>
>> Hi, Sue, Lori, etc. it is the 19th of January and I can tell you for
>> sure that a couple of days ago I tried to go to page 2 of the checkout
>> queue just so I could get past the first hundred books. I received a
>> message after Internet Explorer's progress bar said "38%". That message
>> said there was "Error 500 internal server error". I've written Bookshare
>> support about this copying the message I received. There is a case
>> number on this thing and I've yet to hear from somebody about this. The
>> regular book queue for downloading books already in the Bookshare
>> collection doesn't seem to be affected on my computer, just on the queue
>> for "checkout a book". I also entered a link for sorting books by date
>> added and was able to read the first hundred books, but again, if I
>> pressed the enter key to go to page 2 of the checkout list, guess what
>> happened? If you think I got the same error message, then you're
>> absolutely right. I don't know if it's an engineering thing or just my
>> computer. I waited for the page to upload but again, nothing happened.
>> Regards, Kim Friedman. P.S.: I hope like you this problem can be solved.
>> K.
>>
>> -----Original Message-----
>> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
>> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Sue Stevens
>> Sent: Monday, January 17, 2011 9:01 AM
>> To: bksvol-discuss@xxxxxxxxxxxxx
>> Subject: [bksvol-discuss] Re: The Check Out List
>>
>>
>>
>> I just do not have the patience to wait around like that. (smile) So I
>>
>> only look at the first page. I wonder why that problem exists because
>> there
>> have always been a lot of books on the checkout page and this problem
>> has
>> not always existed.
>>
>> Sue S.
>>
>> ----- Original Message -----
>> From: "Lori Castner" <loralee.castner@xxxxxxxxxxxxx>
>> To: <bksvol-discuss@xxxxxxxxxxxxx>
>> Sent: Monday, January 17, 2011 10:36 AM
>> Subject: [bksvol-discuss] Re: The Check Out List
>>
>>
>>>I received the same error message on Friday when trying to access page
>>>2
>>>and the last page of the checkout list. I contacted the webmaster.
>> Like
>>>you, I have results set to one hundred.
>>>
>>> Lori C.
>>>
>>> ----- Original Message -----
>>> From: "Melissa Smith" <mdsmith25@xxxxxxxx>
>>> To: "Bookshare Volunteer List" <bksvol-discuss@xxxxxxxxxxxxx>
>>> Sent: Sunday, January 16, 2011 12:56 PM
>>> Subject: [bksvol-discuss] The Check Out List
>>>
>>>
>>>> Recently several members were having problems moving to the second
>>>> page
>>>> of results when viewing the list available for check out. Today, when
>> I
>>>> had it set to show 100 results, I received the below error. I did not
>>
>>>> have problems when I changed it to show 50 results, though it still
>> took
>>>> an unusually long time. It should be noted that I have it set to show
>> 100
>>>> results when browsing the catalog, and am able to navigate to page 2
>> and
>>>> so on without any problem. Perhaps this will help the tech folks
>> figure
>>>> out what is going on. This occurred somewhere around 2:50 pm central
>>>> time.
>>>>
>>>> Internal Server Error
>>>> The server encountered an internal error or misconfiguration and was
>>>> unable to complete
>>>> your request.
>>>> Please contact the server administrator, webmaster@xxxxxxxxxxxxx and
>>>> inform them
>>>> of the time the error occurred, and anything you might have done that
>> may
>>>> have caused
>>>> the error.
>>>> More information about this error may be available in the server
>> error
>>>> log.
>>>> Apache Server at catalog.bookshare.org Port 80
>>>>
>>>>
>>>> --
>>>> Melissa Smith
>>>> To unsubscribe from this list send a blank Email to
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>> list
>>>> of available commands, put the word 'help' by itself in the subject
>> line.
>>>>
>>>
>>> To unsubscribe from this list send a blank Email to
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>>>
>>>
>>>
>>> -----
>>> No virus found in this message.
>>> Checked by AVG - www.avg.com
>>> Version: 10.0.1191 / Virus Database: 1435/3385 - Release Date:
>>> 01/16/11
>>>
>>
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>
> To unsubscribe from this list send a blank Email to
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>put the word 'unsubscribe' by itself in the subject line. To get a list
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