Hi Linda I am sure theat my hyphen trick will work for you just go under the find and replace Chrl H in MS word 2003. put in the first box question mark space quote and the scond box question mark quote. and hit replace all. then do it for exclimation mark and the quote. It worked for me and I don't see why it wouldn't work. Good luck Anastasia --------------------------------- Park yourself in front of a world of choices in alternative vehicles. Visit the Yahoo! Auto Green Center.