[bksvol-discuss] Re: Sincere apologies for Bookshare website performance
- From: Cindy <popularplace@xxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Tue, 24 Apr 2012 01:24:21 -0700 (PDT)
Thanks, Mayrie. If you see him say Hi to him from me (Grandma Cindy and tell
him how happy I am that he's there.
Cindy
Join us in celebrating our 10th Anniversary!
TinyURL.com/752cyrs
>________________________________
> From: Mayrie ReNae <mayrierenae@xxxxxxxxx>
>To: bksvol-discuss@xxxxxxxxxxxxx
>Sent: Tuesday, April 24, 2012 1:18 AM
>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>performance
>
>
>Hi Cindy,
>
>Jake is working for Bookshare in the engineering
department.
>
>Mayrie
>
>
>
>
>________________________________
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Cindy
>Sent: Monday, April 23, 2012 8:32 PM
>To: bksvol-discuss@xxxxxxxxxxxxx
>Subject: [bksvol-discuss] Re: Sincere
apologies for Bookshare website performance
>
>
>ThNka, Sue. You're right. I'm going to ask Fred Slone.
>
>Cindy
>Join us in celebrating our 10th Anniversary!
>
>TinyURL.com/752cyrs
>
>
>
>
>
>
>>________________________________
>> From: Sue Stevens <siss52@xxxxxxxxxxxx>
>>To: bksvol-discuss@xxxxxxxxxxxxx
>>Sent: Monday, April 23, 2012 7:44 PM
>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>>performance
>>
>>
>>Cindy,
>>
>>That would be Jake Brownell. I remember him on the volunteer list, but
>>whether or not he got a permanent job with Bookshare I can’t tell you. I
>>haven’t seen any posts from him in a long time.
>>
>>Sue S.
>>
>>From: Cindy
>>Sent: Monday, April 23, 2012 9:10 PM
>>To: bksvol-discuss@xxxxxxxxxxxxx
>>Cc: Fred.s@xxxxxxxxxxxx
>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>>performance
>> I echo Christina's thanks for your nice note.
>>
>>
>>Also, I was wondering about one member of your team (please write me off
>>list, or have h im write me off list if he's on the engineering team
>>Unfortunately I don't remember his name, but he was a volunteer several
>>years ago and I think was majoring in something that would qualify him to
>>work on your engineering team. He may have been at the U. of Ill. or
>>Indiana;all I remember is that he hoped to go to Chicago for a spring break.
>>we had a nice correpondence. I'd be happy to hear that he's working for
>>bookshare.
>>
>>Cindy
>>Join us in celebrating our 10th Anniversary!
>>
>>TinyURL.com/752cyrs
>>
>>
>>
>>
>>
>>>________________________________
>>> From: Christina <greensleeves1@xxxxxxxxx>
>>>To: bksvol-discuss@xxxxxxxxxxxxx
>>>Sent: Monday, April 23, 2012 2:13 PM
>>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>>>performance
>>>
>>>Hello.
>>>Thank you for your thoughtful note
and for the update.
>>>Christina
>>>
>>>
>>>-----Original
Message-----
>>>From: bksvol-discuss-bounce@xxxxxxxxxxxxx
>>>[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone
>>>Sent: Monday, April 23, 2012 11:50 AM
>>>To: bksvol-discuss@xxxxxxxxxxxxx
>>>Cc:
Fred Slone
>>>Subject: [bksvol-discuss] Sincere apologies for Bookshare
website
>>>performance
>>>
>>>Good morning everyone,
>>>
>>>I wanted to take
a moment and offer a sincere apology for the challenges
>>>many of you have
faced in working with the Bookshare site as volunteers.
>>>Please do know
that we are aware that we are still have more than a little
>>>work to do in
getting the website performance where we would like for
>>>volunteer
submissions and checkout. We are so grateful for all of
the
>>>wonderful work that each of you do as volunteers and we know that
your time
>>>is valuable and wasting it on an under-performing website is
more than a
>>>little irritating. We have been talking over the issues
with our
>>>Engineering team for several months now and they are also trying
to find
>>>solutions.
>>>
>>>Unfortunately, I do not have a quick or easy
answer for you (yet). Our
>>>relatively small number of engineers is
being pulled in many, many
>>>directions and face a very difficult balancing
act of which priorities to
>>>work on and the website fixes are not
necessarily quick or easy. As soon as
>>>I have more definitive
answers, Alisa or I will make sure that you are all
>>>the first to
know.
>>>
>>>It kills me to read the heartfelt notes from volunteers who
have worked so
>>>hard on a book and then run into a performance snafu on
our site. If we
>>>could beg your patience and indulgence for a bit
longer, we will/are trying
>>>to find a fix, even if a bit at a time.
The work you do makes a difference
>>>for Bookshare members all over the
country and many times, you may not even
>>>know who you have helped.
So, if you will forgive us our "faults" in this
>>>area, we hope to continue
to see your books submitted for many years to
>>>come, we wouldn't be the
same without you.
>>>
>>>Regards,
>>>Fred Slone
>>>Director of
Operations
>>>Bookshare
>>>Phone: (650) 644-3420
>>>Email: freds@xxxxxxxxxxxx
>>>www.bookshare.org
>>>
>>>Join us in celebrating our 10th
Anniversary!
>>>
>>>
>>>
>>>
>>>
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04/23/12
>>
>>
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