[bksvol-discuss] Re: Sincere apologies for Bookshare website performance
- From: Cindy <popularplace@xxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 23 Apr 2012 19:10:31 -0700 (PDT)
I echo Christina's thanks for your nice note.
Also, I was wondering about one member of your team (please write me off list,
or have h im write me off list if he's on the engineering team
Unfortunately I don't remember his name, but he was a volunteer several years
ago and I think was majoring in something that would qualify him to work on
your engineering team. He may have been at the U. of Ill. or Indiana;all I
remember is that he hoped to go to Chicago for a spring break. we had a nice
correpondence. I'd be happy to hear that he's working for bookshare.
Cindy
Join us in celebrating our 10th Anniversary!
TinyURL.com/752cyrs
>________________________________
> From: Christina <greensleeves1@xxxxxxxxx>
>To: bksvol-discuss@xxxxxxxxxxxxx
>Sent: Monday, April 23, 2012 2:13 PM
>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>performance
>
>Hello.
>Thank you for your thoughtful note and for the update.
>Christina
>
>
>-----Original Message-----
>From: bksvol-discuss-bounce@xxxxxxxxxxxxx
>[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone
>Sent: Monday, April 23, 2012 11:50 AM
>To: bksvol-discuss@xxxxxxxxxxxxx
>Cc: Fred Slone
>Subject: [bksvol-discuss] Sincere apologies for Bookshare website
>performance
>
>Good morning everyone,
>
>I wanted to take a moment and offer a sincere apology for the challenges
>many of you have faced in working with the Bookshare site as volunteers.
>Please do know that we are aware that we are still have more than a little
>work to do in getting the website performance where we would like for
>volunteer submissions and checkout. We are so grateful for all of the
>wonderful work that each of you do as volunteers and we know that your time
>is valuable and wasting it on an under-performing website is more than a
>little irritating. We have been talking over the issues with our
>Engineering team for several months now and they are also trying to find
>solutions.
>
>Unfortunately, I do not have a quick or easy answer for you (yet). Our
>relatively small number of engineers is being pulled in many, many
>directions and face a very difficult balancing act of which priorities to
>work on and the website fixes are not necessarily quick or easy. As soon as
>I have more definitive answers, Alisa or I will make sure that you are all
>the first to know.
>
>It kills me to read the heartfelt notes from volunteers who have worked so
>hard on a book and then run into a performance snafu on our site. If we
>could beg your patience and indulgence for a bit longer, we will/are trying
>to find a fix, even if a bit at a time. The work you do makes a difference
>for Bookshare members all over the country and many times, you may not even
>know who you have helped. So, if you will forgive us our "faults" in this
>area, we hope to continue to see your books submitted for many years to
>come, we wouldn't be the same without you.
>
>Regards,
>Fred Slone
>Director of Operations
>Bookshare
>Phone: (650) 644-3420
>Email: freds@xxxxxxxxxxxx
>www.bookshare.org
>
>Join us in celebrating our 10th Anniversary!
>
>
>
>
>
>To unsubscribe from this list send a blank Email to
>bksvol-discuss-request@xxxxxxxxxxxxx
>put the word 'unsubscribe' by itself in the subject line. To get a list of
>available commands, put the word 'help' by itself in the subject line.
>
>-----
>No virus found in this message.
>Checked by AVG - www.avg.com
>Version: 2012.0.1913 / Virus Database: 2411/4953 - Release Date: 04/22/12
>
>To unsubscribe from this list send a blank Email to
>bksvol-discuss-request@xxxxxxxxxxxxx
>put the word 'unsubscribe' by itself in the subject line. To get a list of
>available commands, put the word 'help' by itself in the subject line.
>
>
>
>
Other related posts:
