[bksvol-discuss] Sincere apologies for Bookshare website performance

  • From: Fred Slone <freds@xxxxxxxxxxxx>
  • To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Mon, 23 Apr 2012 15:49:49 +0000

Good morning everyone,

I wanted to take a moment and offer a sincere apology for the challenges many 
of you have faced in working with the Bookshare site as volunteers.  Please do 
know that we are aware that we are still have more than a little work to do in 
getting the website performance where we would like for volunteer submissions 
and checkout.  We are so grateful for all of the wonderful work that each of 
you do as volunteers and we know that your time is valuable and wasting it on 
an under-performing website is more than a little irritating.  We have been 
talking over the issues with our Engineering team for several months now and 
they are also trying to find solutions.

Unfortunately, I do not have a quick or easy answer for you (yet).  Our 
relatively small number of engineers is being pulled in many, many directions 
and face a very difficult balancing act of which priorities to work on and the 
website fixes are not necessarily quick or easy.  As soon as I have more 
definitive answers, Alisa or I will make sure that you are all the first to 

It kills me to read the heartfelt notes from volunteers who have worked so hard 
on a book and then run into a performance snafu on our site.  If we could beg 
your patience and indulgence for a bit longer, we will/are trying to find a 
fix, even if a bit at a time.  The work you do makes a difference for Bookshare 
members all over the country and many times, you may not even know who you have 
helped.  So, if you will forgive us our "faults" in this area, we hope to 
continue to see your books submitted for many years to come, we wouldn't be the 
same without you.

Fred Slone
Director of Operations
Phone:  (650) 644-3420
Email:  freds@xxxxxxxxxxxx 

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