[bksvol-discuss] Re: Serious problem!
- From: "Pratik Patel" <pratikp1@xxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Tue, 12 Jul 2005 16:30:27 -0400
Reggie,
I would recommend that you write to Jonathan Mosen at
Jonathan.mosen@xxxxxxxxxxxxxx He is the produt manager for the BN set of
products and should be able to help.
Pratik
Pratik Patel
Interim Director
Office of Special Services
Queens College
Director
CUNY Assistive Technology Services
The City University of New York
ppatel@xxxxxx
_____
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Reggie & Lonnie
Sent: Sunday, July 10, 2005 9:36 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Serious problem!
Hello All:
I am writing on the list as I do not have any email or name to contact. I
am hoping by doing it this way that I will hear from someone who can help.
I received my 6.11 upgrade about 2 months ago. As probably everyone will
recall, I could not connect wirelessly. I received a lot of great feedback
from the list at that time. I also was working with tech support (a total
of about 5 hours with them). We first tried one router, then another
router, checked the wireless card in a laptop for about 2 days, and finally
I called back to tech support and told them there was something wrong with
the machine. Well, they would not let me send in the machine before they
had exhausted every possibility. As my husband is a computer engineer and
certified in Microsoft and as he had been helping me to set up wireless, I
asked him to again call tech support so they could try once more to help us
with the machine. This time they were talking for about 3 hours. They
tried every possible fix, and finally tech support told us to send the unit
in.
I sent it in paying 124 dollars for shipping. After a week I called
Humanware and was told that they had mixed up my RMA and the unit had not
been worked on. They told me that I would be hearing from them but by
Wednesday after the fourth of July I still had not heard from them about the
problem. I called back and was told that New Zealand had to contact them
later that day. I then received a call from Humanware later that day. The
technician sat on the phone running what I thought was my BN and saying that
"see it works." He said he would send it back to me that day. I thanked
him and told him I was looking forward to using wireless finally.
Before I go further, as I said before we had a wireless router in the
beginning that the BN would not connect to. Because we thought maybe we
needed a stronger signal, we invested in one of the newer and stronger
routers, another 200 dollars. When we got the machine back we tried to
connect to 3 different routers, the first one, the new one, and one that our
neighbor had. IT DID ABSOLUTELY THE SAME THING IT WAS DOING BEFORE!
In the meantime my husband had been asked by a friend of ours to upgrade his
BN. This morning we went and picked it up. We downloaded his product key
and upgraded, which went very smoothly. We have had no security on our
router except turning it off so it does not broadcast so it didn't take long
for us to turn it on and stick in my network card and yup, it did
everything. I was able to go from site to site, downloaded 109 emails, go
back to the net right after that and ask for another site, go outside and
ask for a web site, and I even went all the way inside my neighbor's house
and never lost the signal. My unit still does not work at all. We now know
it is not the router, not the network card, not metal, not magnets, not
bricks, not concrete, not because it is on the top of the computer desk, but
we do know it is my unit. I have paid a total of 300 some dollars plus
paying for the SMAs just to try and get wireless. Now before I get really
upset and start getting nasty which will not help me or my unit I will go to
bed. I wish to communicate with someone who will work with me and give me
some satisfaction, not just platitudes. I am not saying that Pulsedata did
anything wrong, but I had a situation where my unit was mistaken for a
refurbished unit and then they came back and said that no it was a new unit.
I am wondering if it really was a refurbished unit and maybe the distributor
I bought it from switched them on me. OK, enough I'm almost in tears again.
If you have read this far, thanks for listening and/or reading.
Regina Alvarado
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