Patty, I agree with what you were told by Freedom Scientific. I haven't found a reliable way to scan without limbering up the book and then holding it down firmly while scanning. I also limit my scanning to books that will fit on the scanner so that two pages can be scanned at the same time. I expect we all miss the Leading Edge scanners. Since in my opinion it is a lot of work to scan carefully, I only choose books that I want to read, reading as I scan.