Thank you for letting us know. I am notifying the team so they will be sure to submit a priority ticket on this. We will send you status when we know more. Lisa ________________________________ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of siss52 Sent: Thursday, July 03, 2008 1:04 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Publisher Quality BRF Hi Folks, In the publisher quality BRF files, quotes and apostrophes translate into junk characters. I am posting to the list, because I do not know which staff member should be notified of this problem. Perhaps the appropriate person will see this posting. I didn't download the Daisy format, so do not know how they are. Sue S.