Gerald, Fortunately, we had a version of word perfect that we installed and that did the trick. I actually didn't get the thank-you message but that's not the first time. However, the book is no longer on my step 2 page. I am saving your notes; however, hope I never have to use them. When I was a medical transcriber I used WP all the time and was really sorry to see it replaced by MS word which I have no desire to learn, particularly since I have Kurzweil. I just wish they could solve the RTF bug. Thanks again!