Part of the problem is they wanna sell u their scanner bat or whatever the frack they call it--it's $600 & scans & speaks all in 1. Course, I don't think u can save your scans, so a lot a good that does! U do need to install their software, whether or not u use it. Let's skype together & make certain you're using the scanner properly--I had 1 incident recently where the person was not positioning the material correctly & the result was, predictably, crappy scans. I'm not sayin that's true in your case but let's check it out. At least u know I'll be courteous. Tech support rudeness under any circumstances is uncalled for, however. If u can't get any satisfaction w/plustek USA, then write Plustek Germany & explain your concerns. & tell 'em u don't want their bat or whatever it is & that Plustek USA needs to get their act together & fix your problem. HTH. On 12/6/08, Laura Ann <agapetouchmassage@xxxxxxxxx> wrote: > I did she didn't care...., and was not helpful at all. > > Laura Ann > At 05:32 AM 12/6/2008, you wrote: >>ask for his supervisor. >>----- Original Message ----- From: "Laura Ann" >> <agapetouchmassage@xxxxxxxxx> >>To: <bksvol-discuss@xxxxxxxxxxxxx> >>Sent: Saturday, December 06, 2008 12:06 AM >>Subject: [bksvol-discuss] Plustec opticbook 3600 scanner tech support >> >> >>> >>> >>>hello, >>>I have had to contact Plustec about the opticbook 3600 scanner at >>>least 4 to 5 times in the past month. >>>I have been stuck with the same tech support person each time...I >>>believe his name is George. >>>The first call he would ask to put me on hold then take personal >>>calls on his cell phone after just laying the phone down. >>>He would carry on entire personal conversations very loudly....then >>>come back on like I have been on hold and hadn't heard the whole >>> conversation. >>> >>>My scanner lamp stays on constantly unless you turn off the scanner >>>completely when not using the scanner. >>>The quality of the scans I was getting has been leaving out words >>>and distorting other works like Tm for I'm >>>die for the. and many more issues. >>>I would have numerous probelms on every page. >>>I know this is not what should be happening. >>>Many of you use the opticbook 3600 scanner and K1000 v 11 and get >>>beautiful results. >>> >>>I have optimized in K1000 and worked with the brightness settings. >>>I have used the scanner with more than one computer as well. >>> >>>When I contacted the teck support about the lamp and having >>>probelms with accuracy with scans the plustec tech support man was >>>very condescending. >>> >>>He told me I had the wrong drivers and directed me to download the >>>corperate drivers. >>>This ended up causing lots of problems. >>>I was finally able to get the correct drivers and get them >>>installed but still had the probelm with the lamp staying on constantly. >>> >>>The tech support person same man his name is George, was extremely >>>rude again....he makes comments under his breath about adaptive >>>technology and that it is a waste of money. >>>and how we should be using plustec's products and wouldn't have these >>> issues. >>>Many of you know plustec software is very inaccessible for blind users.. >>> >>>I have had to contact him back and forth and can't seem to get >>>anyone else to take my calls. >>>I emailed a request for tech support and got a response from the >>>same man but part of the message was missing. >>>He then called and left me a message on how to turn on the lamp for >>>my scanner. >>>My problem was the lamp staying on. >>>He can't seem to comprehend that. >>>He doesn't listen and is very rude and hateful. >>>When I explained it again he sarcastically said "why didn't you say >>>that to begin with" >>> >>>I then explained the errors of missing words when scanning a book >>>and he makes more sarcastic remarks. >>>such as oh well that would have been helpful to know at the first >>>why didn't you mention it. >>>I had told him that. >>> >>>I requested to be able to return the scanner and recieve a new one >>>since mine is under 90 days old. >>>He told me I would have to scan the invoice and email it to and he >>>gave the email address. >>>He then put me on hold to speak with his supervisor. >>> >>>I spoke with her and she told me they would replace the scanner >>>with a used one or work on mine. >>>I told her how the tech support man had treated me and she breezed >>>right over it and was short and insistant they do not >>>replace defective scanners that are new with anything but used >>>scanners or fix the broken one and that I needed an RMA to ship >>>back and george would give it to me. >>>She told me I would attach a copy of the invoice with the form he >>>would email me and ship it to them. >>> >>>She transferred me back to tech support and George. >>>He came on the line with a very impatient voice saying I can't give >>>you an RMA until you email me a scanned copy of the invoice. >>>I told him the office manager had said he would give me the RMA and >>>I would attach the invoice. >>> >>>He told me he wouldn't give me an RMA until I emailed him proof I >>>owned the scanner. >>> >>>I used a firm tone of voice and told him the scanner won't scan the >>>invoice that is why I am contacting you. >>> >>>He hung up on me. >>> >>>I just wanted to share about Plustec's tech support. >>>I thought since they have such a demeaning attitude toward blind >>>users and adaptive software you would all want to know. >>>He is belittling toward women as well and very very rude. >>>I don't know what happened to customer service but plustec does not >>>offer quality customer service. >>> >>>I do like the scanner and it is fast. >>>I love my K1000 its an excellent product. >>> >>>I however am not at all impressed with Plustec's tech support. >>> >>>I will continue to try to get the scanner lamp and brightness >>>settings to work. >>> >>>I am concerned with the phone contact I have had that if I did mail >>>them my current scanner I might get more trouble in what they send me. >>> >>>Oh and early in communication the Tech support man George said that >>>if I return this scanner due to the lamp staying on I would most >>>likely get one that had a faulty condenser for the lamp and then it >>>wouldn't come on at all. >>>I ask if he was saying the new scanners came out of the box broken >>>and he replied yes....that they had problems and I should just keep >>>what I have. >>> >>>Thank you for listening. >>>I don't know how else to make a difference here so thought I would >>>post to the list and let other blind users know how plustech treats us. >>>Be ware if you have to contact them. >>>If your scanner works great its a wonderful product. >>>Just ope it never needs warnty work. >>> >>>Laura Ann >>> >>>To unsubscribe from this list send a blank Email to >>>bksvol-discuss-request@xxxxxxxxxxxxx >>>put the word 'unsubscribe' by itself in the subject line. To get a >>>list of available commands, put the word 'help' by itself in the subject >>> line. >> >>To unsubscribe from this list send a blank Email to >>bksvol-discuss-request@xxxxxxxxxxxxx >>put the word 'unsubscribe' by itself in the subject line. To get a >>list of available commands, put the word 'help' by itself in the subject >> line. > > To unsubscribe from this list send a blank Email to > bksvol-discuss-request@xxxxxxxxxxxxx > put the word 'unsubscribe' by itself in the subject line. To get a list of > available commands, put the word 'help' by itself in the subject line. > > -- Change the world--1 deed at a time Jackie McBride Check out my homepage at: www.abletec.serverheaven.net & please join my fight against breast cancer <http://teamacs.acsevents.org/site/TR?px=1790196&pg=personal&fr_id=3489> To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.