[bksvol-discuss] Re: Open Book problem

  • From: Ann Parsons <akp@xxxxxxxxxxxx>
  • To: bksvol-discuss@xxxxxxxxxxxxx
  • Date: Tue, 11 Dec 2012 21:36:33 -0500

Hi all,

Netta, let's start from the outside in.

How old is your Optibook? Is the light operating under the glass of the scanner? Is it making any weird noises or anything?

2. How is the connection between your scanner and your computer? Is the USB cable plugged all the way in?

3. Did you try several different types of materials as well as the stuff you're supposed to be scanning?

4. Now, let's look at OB. What are the settings under scanning? Did you change them recently? Sounds like it may be an issue of faint type or contrast. That is why I say, try other material.

Don't know what else to try off-hand.

Ann P.

Ann K. Parsons
Portal Tutoring
EMAIL:  akp@xxxxxxxxxxxx
web site:  http://www.portaltutoring.info
Skype: Putertutor

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