[bksvol-discuss] Re: New volunteer intro and request for help.
- From: "Gerald Hovas" <GeraldHovas@xxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 21 May 2007 12:25:39 -0500
Laura,
Without any more to go on, I'd guess you may be having a problem getting
through a firewall. What operating system are you using, and is there any
security software on your computer such as Norton or McAfee?
Also, Bookshare assumes the download will work and changes its status as
soon as you choose to proceed with the download. You'll need to go to your
Step 2 page and release the book before you can attempt the download again.
This quirk actually comes in handy if you know that all you are going to do
is reject the book because it's a duplicate by the same submitter or have
already downloaded the book previously due to the book expiring and just
need to be registered as the validator.
Once we have more info to go on, someone can help you check to see if you're
being blocked by a firewall or suggest a different possibility for the
problem if it's obvious that a firewall's not your problem.
Gerald
_____
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Laura Glowacki
Sent: Monday, May 21, 2007 11:35 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] New volunteer intro and request for help.
Hi,
I just signed up with bookshare to be a volunteer last week though I've been
a bookshare subscriber for almost 2 years.
I'm having a problem and I've already tried several things to fix it.
Whenever I click on the link to download the .zip file, my internet explorer
blocks the file download. When I click on the message and then select
"download file" it refreshes the page. But by the time it refreshes the
page, bookshare's site thinks I've already downloaded the book and thus I
get an error.
Can anyone tell me how to fix this? I'm fairly computer literate and I've
tried several things including:
changing the custom security settings in the internet options; security;
internet zone
i've tried the same with the trusted sites zone (which I've added bookshare
too)
Thanks,
Laura
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