Thank you Monica for that interpretation. The intent was certainly not to discipline or insult. I am in conversation with Elizabeth offline, and appreciate both her commitment to the volunteer community and the good intentions behind her words. All good things, Pavi Mehta -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx on behalf of Monica Willyard Sent: Fri 11/7/2008 2:31 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Message for E. Hi, Elizabeth. I can hear the frustration in your note. I know you're not happy about things right now. I may be wrong here. I think Pavi wanted you to know that she was involving Lisa to make sure these issues are addressed from the very top of Bookshare management. Next to Jim, Lisa has the most authority at Bookshare, and she's the person who assigns people to their day to day work. I think Pavi was trying to honor you, not insult you. I could be wrong, but I took her message as letting you and the whole community know that she values your concerns so much that she's going to make sure the issue is resolved well. By saying it publicly, she's holding herself to a greater standard of accountability with us and with her boss. I know this doesn't feel good right now, Elizabeth. I just want you to know that I'm grateful for your hard work and hope this can be worked out somehow. Maybe after some time meditating or some hot tea, things might seem a little better. Bookshare isn't perfect. I do think they want to get this right though. Monica Willyard -----Original Message----- Subject: [bksvol-discuss] Re: Message for E. There is strong concern on my part that you would post the below message on a public list rather than writing to me privately. I also am concerned that you have not written me privately specifying what you mean by the below message. in specific terms. Lisa and you may thinkof me as a naughty girl who does not deserve to know the details until whenever you choose to have your conference. I have contributed greatly to bookshare. If it has gotten to the point where you need to send such a message, perhaps I need to become part of the borrowing community and let the volunteers work out their own issues without me. E. At 03:39 PM 11/7/2008, you wrote: >Dear Elizabeth, > >There is strong concern among the Bookshare staff about the nature >and validity of several of your recent comments on the volunteer >list. Lisa Friendly (ccd here) and I will schedule a conference call >for next week with you offline to address this. > > >Best, >Pavi Mehta To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.