Pam was on this list a long time ago. The treatment she received back then was beyond rude. I was appalled by it and considered it unprofessional, more so than scanning poorly. If this is like a job, then we need to act like we're professionals and treat each other with courtesy. It is possible to disagree with someone without degrading them. Where I work, I would be suspended for talking to my coworkers the way Pam was treated on this list. I don't blame her for leaving and wouldn't give out my address after that either. If you need to reach her about a specific book, please write to Pavi and ask if she will make contact. Some of us have been helping Pam learn to scan better, and her work has improved markedly. I don't think she'll ever risk being on this list again though. Her services are valuable to me, if not to anyone else here. She buys and scans books, and the majority of what she has done during the last two years is quite readable. Monica Willyard "The best way to predict the future is to create it." -- Peter Drucker