John what can you tell us about the wish list, updating it, and your
reaction to my message suggesting a way of making it more like step 1 and
automated thus requiring less personal care on your part?
E.
Hello,
I am going to try to answer a few questions which have been posted here on the list over the last couple of days.
My position here at Benetech is Customer Service Manager for bookshare.org, and all of my time is spent supporting our users, volunteers, and working on Bookshare projects.
The majority of my time is spent answering email messages which are sent to me directly, and to support, volunteers, and other Bookshare addresses here at Benetech. I am also getting more phone calls each week from users, and potential subscribers, who want to know all about the service.
All of the money we receive for subscriptions is used for Bookshare operations, and nothing else.
I hope this message helps to answer some of the recent questions about me, and I look forward to working with all of you who are helping to build this great community.
John Glass Customer Support Manager, Bookshare
Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA New direct line: +1 650 644-3403 (650) 475-1066 fax
john.g@xxxxxxxxxxxx
www.benetech.org
The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization
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