[bksvol-discuss] Re: John Glass and the volunteers

  • From: Mike Pietruk <pietruk@xxxxxxxxx>
  • To: bksvol-discuss@xxxxxxxxxxxxx
  • Date: Sun, 20 Aug 2006 08:28:45 -0400 (EDT)

Evan

The folks at Kurzweil and GW Micro (makers of Window-Eyes) are models of 
how to effectively use email lists in providing customer support.
I suspect that a major reason fails to use this approach is that only a 
handful of outside volunteers are on this list; hence, it's not an 
effective use of time.
In many ways, this list has evolved into a group more or less talking 
among each other rather than with BookShare.


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