I agree with this.
One reason I like the K1000 list so much is knowing
that a member of the
company is on it regularly, responding to users'
questions. It is a great
feeling to know that when I have a question or
concern that I may likely get
a response from someone who actually works at the
company. And I have
gotten responses from Stephen Baum on two occasions
so far, and I have only
been on the list since Tuesday. I have seen
responses from John here on
occasion, but I don't get the feeling of connection
with the organization
here that I get with the K1000 list. That kind of
connection is important.
It can have a big impact on the morale of a place
for people to know that
their input is heard, not because they are told
occasionally, but because
they can see it every day by someone from the
organization maintaining an
active presence in the user community, such as on a
mailing list.
Just my two cents.
----- Original Message -----
From: "Mike Pietruk" <pietruk@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Saturday, August 19, 2006 2:57 AM
Subject: [bksvol-discuss] Re: John Glass and the
volunteers
>I have had much the same feeling as Elizabeth has.
While I am pleased
> that you indeed are reading the mail, John, so to
speak, I feel that many
> of us would feel better about things if you, John,
posted more publicly
> if, for no other reason, to create the feeling
that someone at hq has a
> sense of what thoughts are out in the field.
> The groundwork for this was established first by
Jesse and then later
> Marissa who were both publicly visible on the
list; and when this stopped,
a sense of abandonent was unitially created in the
communications line.
> When you came on board, John, earlier this year,
we thought that you too
> would become publicly visible.
> Hope that makes sense and why some of us feel as
we have.
>
> Mike
>
>
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