Hi everyone, I've mentioned this before, but feel free to send me screen shots whenever you get renewal link emails before you can renew your book. You can also send me an email with dates and times. Some of you have been sending me these, and whenever you do, I update the JIRA (notice to engineering that there is something that needs fixing). The more specific info you guys can give me, the more I can bug them to fix things! I'm really sorry about this; it must be very frustrating! I hope that we can get it resolved soon. Best, Madeleine Linares Volunteer Coordinator Bookshare, a Benetech Initiative 650-644-3459 madeleinel@xxxxxxxxxxxx Join us in celebrating our 10th Anniversary! -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Parsons Sent: Monday, December 10, 2012 5:09 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: It's doing it again. Hi all, <smiling> Well, it's a good thing the book had a hold on it. I would never have gotten it back. I do hope that this gets fixed sometime soon. You know, we do have lives outside of Bookshare. In my case, I was busy all day Saturday with grocery shopping, rehearsal for a performance of Messiah, and then the performance; which went very well, BTW. We got an explosive standing O and even our picky conductor was pleased. Yesterday, I had seven people to dinner! Now I realize that you all don't need to know all the things that go into having seven people to dinner at your house, but suffice it to say, there was absolutely *no* way I was able to renew my book yesterday. I was cooking and cleaning and arranging and setting table and on and on and then having the company. By the time I got to my email this morning, the book was long gone. I've renewed it, but it would help in future if this item could be moved up in the priority list for the engineers, please. Maybe if the renewal option could be available all the time, and the warnings could still be sent? Would that solve the problem? Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx web site: http://www.portaltutoring.info Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.