So, I've taken everyone's suggestions, opening the file in word, making a tiny change, and then, resaving it. My books have no apostrophes in the titles. Still, they will not submit. Every time I try, I get the same message about an unknown internal error. So, what am I to do? I've tried three times with one book, and twice with another. I'm really frustrated, at this point. Any help would be appreciated. Shannon Women will starve in silence until new stories are created which confer on them the power of naming themselves.