Hi Netta, Sometimes, the best thing to do is save your work, shut down your computer, and turn off the scanner. When you reboot, things should come back the way you normally set them. On the 3800, the on/off switch is at the front of the scanner (the end with the buttons, but on the front side rather than the top), near the lid. It is on when the part facing you is down, and off when the part facing the lid is down. Whew! Sandi ----- Original Message ----- From: Dornetta To: bksvol-discuss@xxxxxxxxxxxxx Sent: Sunday, March 24, 2013 7:04 PM Subject: [bksvol-discuss] Re: Help with a scanner issue When you say front button on the scanner, are you speaking of the large round button? Honestly, because I can't really tell whether or not the on/of button is either on/off, meaning I'm not sure which way the button should be, I've tried scanning in both directions and got a response with one and not the other. I suspect that the scanner is on because I usually don't turn it off, just unplug it; but in this house which so many "little people" running around on the weekends--that doesn't really mean anything. *smile* Netta "Just because you are blind does not mean you lack vision"-Stevie Wonder