Bud,
According to the link below the Submit button on Bookshare's login screen,
Bookshare requires SSL, so you may want to check the Security setting under
the Advanced tab of Internet Explorer's internet options to make sure the
SSL hasn't somehow been turned off.
Also according to that link, Bookshare is operating with an invalid
certificate. I've never studied certificates, so I don't know if there are
any settings on your computer or on your ISP's server which could prevent
you from logging in due to an invalid certificate, but you might check into
that with your ISP. I'd first attempt to log in on another computer which
uses your ISP first just to see if it's possible to login with charter.net.
Since you never said anything about being able to login from another
computer at your house, I'm guessing you don't have a second computer there
connected to the internet, so do you have a friend or neighbor who uses
charter.net who could help you attempt to login using their computer? If
you can try that, and if you're able to login using that computer, then you
would at least know the problem is isolated to your computer. If you have
problems logging in with other computers using charter.net, then you'd want
to talk to your ISP to see if they recently changed anything that could be
preventing you from logging in.
Let us know if the suggestions you're getting today don't work, and we'll
try to come up with some more ideas.
Gerald
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Bud Schwab
Sent: Monday, August 29, 2005 11:40 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Fwd: Re: can't sign in
Hi Guys,
I am forwarding some notes that were passed back and forth between
Peter Shelly and myself about my problem of not being able to sign
into bookshare to upload books. I think Peter has run out of ideas
and given up on me. I just wondered if anybody else might have a new
idea as to what I could do. It's really a mystery and of course I
can't send in any more books till I get this figured out.
Thanks for any suggestions.
Bud Schwab
>Date: Fri, 26 Aug 2005 08:48:20 -0700
>To: "Bookshare Support" <support@xxxxxxxxxxxxx>
>From: Bud Schwab <budschwab@xxxxxxxxxxx>
>Subject: Re: can't sign in
>
>Hi Peter,
>
>I hate to be such a problem, but nothing seems to work in solving
>the problem. I did disable Norton automatic feature and then tried
>to sign in bookshare with the same message about incorrect
>password. Any other thoughts? As I say it just started doing this
>within the last week. The Norton live update was a good thought but
>it must not be that. Is turning off Norton's automatic feature the
>same as turning it off? Otherwise I guess I wouldn't know where to
>turn it off. I did it from the systray.
>Thanks again.
>
>Bud
>At 05:31 AM 8/26/2005, you wrote:
>>Bud,
>>
>> I have been able to log into your account. It's quite possible
>> that something changed in Norton during one of its live
>> updates. You should try temporarily disabling it and then again
>> trying the Bookshare site. Registering a new account would not
>> make any difference. Thanks.
>>
>>
>>________________________
>>Peter M. Scialli, Ph.D.
>>Associate, Technical Projects, Bookshare.org
>>www.bookshare.org
>>
>>A Project of The Benetech Initiative - Technology Serving Humanity
>>peter @benetech.org
>>www.benetech.org
>>
>>
>>----- Original Message ----- From: "Bud Schwab" <budschwab@xxxxxxxxxxx>
>>To: "Bookshare Support" <support@xxxxxxxxxxxxx>
>>Sent: Thursday, August 25, 2005 11:28 PM
>>Subject: Re: can't sign in
>>
>>
>>>Hi Peter,
>>>
>>>No I haven't made any changes like that recently. This just
>>>started a few days ago. I do have Norton but have had it for
>>>years. Is it possible to reapply somehow and fill in id and
>>>password again, or what can I do to get going again? Thanks for
>>>sticking with me through this.
>>>
>>>Bud
>>>At 10:31 AM 8/25/2005, you wrote:
>>>>Hi Bud,
>>>> Is it possible that you changed anything about your privacy
>>>> or firewall settings? If you upgraded to Windows XP SP2, for
>>>> example, this would make some changes. If you added or changed
>>>> any firewall or anti spyware software, this could also cause
>>>> temporary problems. Norton products almost always cause
>>>> problems for Bookshare access. If you have any such software
>>>> running or configured differently, it will be possible to
>>>> configure Bookshare.org as a trusted web site. It sounds to me
>>>> like Bookshare cookies are getting blocked on your system. Thanks.
>>>>
>>>>
>>>>________________________
>>>>Peter M. Scialli, Ph.D.
>>>>Associate, Technical Projects, Bookshare.org
>>>>www.bookshare.org
>>>>
>>>>A Project of The Benetech Initiative - Technology Serving Humanity
>>>>peter @benetech.org
>>>>www.benetech.org
>>>>
>>>>
>>>>----- Original Message ----- From: "Bud Schwab" <budschwab@xxxxxxxxxxx>
>>>>To: "Bookshare Support" <support@xxxxxxxxxxxxx>
>>>>Sent: Thursday, August 25, 2005 12:13 PM
>>>>Subject: Re: can't sign in
>>>>
>>>>
>>>>>
>>>>>Hi Peter,
>>>>>
>>>>>Thanks for the reply I just did all that but still no luck. I
>>>>>went to tools and arrowed up to internet options, then pressed
>>>>>enter, then I tabbed to delete files, then pressed enter, then
>>>>>where it said delete offline content it was unchecked so I
>>>>>pressed spacebar to check it. I also pressed enter and then
>>>>>tabbed to ok and entered. I tried it three times and still get
>>>>>the message about password error. Any other thoughts? Here I
>>>>>thought we had the problem solved
>>>>>Thanks..
>>>>>
>>>>>Bud
>>>>>
>>>>>.
>>>>>
>>>>>>incorrect password even though you have entered the correct
>>>>>>one. The way to fix this problem if it exists is to eliminate
>>>>>>the bad password from the memory. This is how you do that: Go
>>>>>>to the tools menu and arrow up to where it says Internet
>>>>>>Options. Hit Enter there to get to a property sheet. Next tab
>>>>>>over to where it says Delete Files and hit Enter. Now, hit tab
>>>>>>until it says Delete Offline Content. Hit Enter there. Now,
>>>>>>tab to where it says OK and hit Enter. You may have to hit OK
>>>>>>on the following screen as well. ONce you are back in the main
>>>>>>view of Internet Explorer and you go to the Bookshare.org logon
>>>>>>page, you should be able to Enter your Email and password again
>>>>>>with better success. Please let me know if this helps.
>>>>>>
>>>>>>
>>>>>>________________________
>>>>>>Peter M. Scialli, Ph.D.
>>>>>>Associate, Technical Projects, Bookshare.org
>>>>>>www.bookshare.org
>>>>>>
>>>>>>A Project of The Benetech Initiative - Technology Serving Humanity
>>>>>>peter @benetech.org
>>>>>>www.benetech.org
>>>>>>
>>>>>>
>>>>>>----- Original Message ----- From: "Bud Schwab"
<budschwab@xxxxxxxxxxx>
>>>>>>To: <Peter.S@xxxxxxxxxxxx>
>>>>>>Sent: Wednesday, August 24, 2005 11:53 PM
>>>>>>Subject: can't sign in
>>>>>>
>>>>>>
>>>>>>>
>>>>>>>>
>>>>>>>>Hi Peter,
>>>>>>>>
>>>>>>>>I've been trying to upload a book for bookshare and I keep
>>>>>>>>getting the message that there is a password error. I have
>>>>>>>>tried several times and still no luck, so I clicked on send
>>>>>>>>me my password and whenit came it was the same one I have ben
>>>>>>>>using for a couple of years or more. I noticed also that my
>>>>>>>>id was not filled in already like it usual is so I had to
>>>>>>>>fill that in also. Do you have any ideas as to what might be
>>>>>>>>happening and how I can fix it? I've sent in several hundred
>>>>>>>>books with this password without any problem.
>>>>>>>>Thanks.
>>>>>>>>
>>>>>>>>
>>>>>>>>Bud Schwab
>>>>>>>>W 6 Z Y P
>>>>>>>>Malibu, California
