I had this happen last year and it seems my computer was keeping characters so I may have been typing in seven to eight characters but the password line was showing more. Press forward and then back deletes a few times and try the password again. Rose Combs rosecombs@xxxxxxxxx -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Kellie Hartmann Sent: Monday, August 29, 2005 9:48 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Fwd: Re: can't sign in Hi Bud, This is simplistic and you've probably already tried it, but have you tried copying the password directly from the message you got from Bookshare when you asked it for your password and pasting that directly into the Bookshare password edit? It probably won't work, but it's something I would try if this frustrating circumstance happened to me. I wish I had more ideas--maybe some of the tech savvier list members will have more to offer. Kellie