[bksvol-discuss] Re: Expectations
- From: "Bob" <rwiley@xxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Fri, 30 May 2008 07:40:12 -0500
You are right Tracy.
The thing that is most disturbing to me is the lack of response from
bookshare staff. They could say, as they have, we're working on it, forget
it, this is due to be implemented immediately. Instead, nothing. To me that
means lack of interest. In other words, it was good enough in the olden
days, get used to it.
All I can say is, that's wrong, wrong, wrong!
Bob (whistling in the dark)
----- Original Message -----
From: "Tracy Carcione" <carcione@xxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Friday, May 30, 2008 7:28 AM
Subject: [bksvol-discuss] Expectations
My paying job is as a programmer for a large hospital. When one of our
programs is not working as expected, we take steps to fix it. We don't
invent more and more complicated work-arounds for the ordinary users to
follow manually.
Bookshare seems to have the opposite idea. Why pay an engineer to fix
something, when you can add yet another thing for a volunteer to look for?
This seems bass-ackwards to me.
I agree with Elizabeth--with the smart quotes thing, we go from trying to
get around the stripper, to besides having to get around the Daisy
converter. What next? Can't something be done programmatically to make
these so-called tools work better?
Further, things are just too hodge-podge. I, a volunteer with many things
to do, am supposed to read the manual, check Jake's site for tips, read
this gigantic email list, and what else? I don't think so. And it's much
worse for the "process" supposed to prevent duplicate submissions. There
must be 4 or 5 places to check for that. Please!!
There are plenty of volunteers who are not on this list. I don't blame
them; it takes a lot of time, and I don't read every message, either.
It seems much more logical to me to set things up so that they work well
for the average person doing the average job, rather than expecting
everyone to know about every little thing, and to spend hours looking for
and fixing niggly little things. Some people will, and plenty more won't.
So make the tools work for the most people, not just the compulsive ones.
Tracy
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