Well, instead of transfering my little rtf file containing the em dashes with Active Sync, I put it on a floppy disk, and hooked the drive up to the Pac Mate. When I pulled up the file, the em dashes looked like dashes. I hit 'enter' a couple of times and saved the file, then hooked up the drive to my PC and brought the little file up in WordPad. Sure enough, the em dashes were now dashes. So I think the problem has been definitely located to the Pac Mate. How to solve it is a complete mystery to me. I have one thing I will try and see what happens. I will keep you posted.