[bksvol-discuss] Re: Device Error
- From: Debby Franson <the.bee@xxxxxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Sat, 10 Aug 2013 23:56:57 -0500
Hi Roger!
I'm not sure. Have you tried reseating the data connection between the
scanner and computer? If it has come a little loose, it might confuse the
software.
Debby
At 01:29 PM 8/10/2013, Roger Loran Bailey wrote
#
I am using Open Book 9 on a Windows 7 computer with an HP all in one
printer scanner. Yesterday I was just finishing up some scanning when the
process of my last page scan was interrupted with an error page. It said,
"Please note: An error has been encountered. The acquisition process has
been canceled because of a device error." It turned out that the page I
was trying to scan was a blank page, so I thought that was probably the
problem and I just inserted a blank page and since I was about to quit
anyway I just shut it down. Today I started scanning again and the first
page I scanned went just fine. When I tried scanning the second page,
however, the same thing happened. That second page was, I strongly
suspected, a blank page too, so I got the idea that there was something
about blank pages in this particular book that was causing the acquisition
to shut down with that error page. However, I couldn't scan the next page
either. I tried turning off my scanner and restarting it and the problem
persisted. I tried closing down Open Book and restarting it, but the
problem persists. I tried restarting the entire computer, but the problem
persists. I started to call Freedom Scientific technical support, but
realized that they do not provide technical support on weekends and that I
would have to wait until Monday. Right now I am stuck and cannot continue
to scan the book I was on. Does anyone have any idea what the problem
might be and how to fix it?
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