The web page doesn't like either my email address or my password. I've tried changing it (the password) several times but that hasn't helped. I've written to Customer Service and was assigned an automatic case number but haven't heard anything since. Is there anything else I can do? Can they extend my membership since I couldn't get in to download books? Shirley To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.