Hi, Laura Ann. In Firefox, when you go to download a Bookshare file, you have the choice of opening or saving a file. Before downloading a file with the .bks extension, use your Jaws cursor to look for a check box that talks about always performing the same action. Use your slash on the number pad to do a left mouse click on that check box. Once it's checked, do a left click on or tab over to the open file radio button. Choose that, and it will unpack your book. Not only that, but it will automatically open Bookshare files in the future, unpacking them to the directory of your choice. These instructions may work in Internet Explorer as well. I haven't used IE in over two years now, so I won't guarantee it. I hope this helps. If anything isn't clear, please ask on here or message me on Skype. -- Monica Willyard Visit my blog at http://www.scannersguild.com To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.