Hi Grace, I hadn't gotten that message for a long long time, but used to regularly when preparing a book using Kurzweil 1000. The ancient fix still works. Open the file in Word, insert anything, even just a space, at the top of the file, backspace it out or delete it, and save the file again. It'll upload fine now. I had the same thing happen just last week. Hope it's just a fluke that won't happen again! Mayrie _____ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Grace Pires Sent: Sunday, March 25, 2012 1:58 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Anyone having trouble submitting a book? Hi : My husband is trying to submit a book, but it gives him an error. It's says it's not a valid rtf and detect 0 page breaks and 0 words. He saved it in word and got the same error. He tried with firefox and Explorer with same results. Any suggestions? Thanks. Grace Pires PS. Do you shop on line? If yes, then click the link below and support the National Federation of the Blind of Rhode Island at no additional cost to you. <http://www.givebackamerica.com/charity.php?b=169> http://www.givebackamerica.com/charity.php?b=169