Hi, I've been having that problem lately. I don't know what this does for anyone, but what I've done is go back to Word, open the file, then save it again, making sure it saves in rtf (though, of course, it already was). After that I submit it again, and it's worked every time. But I have not a clue what the problem is! Sandi ----- Original Message ----- From: Grace Pires To: bksvol-discuss@xxxxxxxxxxxxx Sent: Sunday, March 25, 2012 3:57 PM Subject: [bksvol-discuss] Anyone having trouble submitting a book? Hi : My husband is trying to submit a book, but it gives him an error. It's says it's not a valid rtf and detect 0 page breaks and 0 words. He saved it in word and got the same error. He tried with firefox and Explorer with same results. Any suggestions? Thanks. Grace Pires PS. Do you shop on line? If yes, then click the link below and support the National Federation of the Blind of Rhode Island at no additional cost to you. http://www.givebackamerica.com/charity.php?b=169