If you have downloaded the software that you need, then all you need do is enter the name by which you want to be identified. Then you pass by the "password" part to where it says to log in. Have you downloaded the plug in? It asks you to do that if you haven't, and you won't get in until you do. Hope this helps. Cindy Lou Ray To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.