Hello again how do I remove the letters from the document and how do I get this file unlocked ---------- Forwarded message ---------- From: "Bookshare Support" <support@xxxxxxxxxxxxx> Date: Nov 20, 2014 6:18 PM Subject: A Bookshare book that you proofread has been returned to the volunteer queue. To: <chrisallen032@xxxxxxxxx> Cc: Dear Christopher, Thank you for your efforts to prepare a title for Bookshare We are contacting you because a book you proofread, *Hold for Christopher: A Christmas Carol: And Other Christmas Stories With A New Afterword* by Charles Dickens, Frederick Busch , has been marked for more editing before publication on Bookshare. *Reason(s) for the request of further editing:* To the Proofreader: Hi Chris, the file is still locked. I've looked at the original scan that was submitted by Larry, and it isn't locked, so it's being locked by your software settings and you have to change the settings on it for us to proceed. Also, the book still has all of the running headers and those must all be removed as part of the proofreading process. Other changes may be needed after we're able to examine this book in more detail once the editing restriction has been removed. If this still doesn't make sense or you need more help, please write to volunteer@xxxxxxxxxxxxx with any questions. We invite you to contact volunteer@xxxxxxxxxxxxx if you need more information regarding this submission. We appreciate the time you spend contributing to Bookshare, and look forward to continuing to build the collection together. Thank you, The Bookshare Team End of message, please ignore any links below.