If one doesn't have word, take lay out info from the kes file and hope that solves the problem, which it often does. I know the Kesi folks are working on the issue; I don't know if there is something from the bookshare side that also needs to be done or not. And doesn't notepad or wordpad, I always get those confused, but doesn't one of those also handle rtf files? anybody with a windows pc has both those programs. So that's another option. mary