[biztech-discussion] Want to be an offshoring manager?

  • From: "Andreas Ramos" <andreas@xxxxxxxxxxx>
  • To: "BizTech" <biztech-discussion@xxxxxxxxxxxxx>
  • Date: Thu, 29 Jul 2004 15:59:45 -0700

Subject: Offshoring job description FYI

> 30454 -- Sr Business Consultant-Offshore Operations Support
> The Senior Business Consultant Offshore Operations support and 
> relationship management reports to the Manager ASM/SMS Offshore 
> Operations Support and Compliance and is responsible for Offshore 
> Operations Support, Offshore Vendor Relations including; development, 
> support, monitoring and continuous improvement of all related 
> business processes across ASM and between ASM and other KP and KP-IT 
> organizations. This position frequently interacts with 
> professional/technical employees, outside vendors, and functional 
> peer groups regarding offshore operations, support and relationship 
> management e.g., Offshore Vendors and KP and KPIT Finance. 
> Responsibilities include; Contract, Statement of Work and SLA 
> Management; process improvement and development of common processes; 
> Vendor Relations, Communication and Issue management; supporting the 
> offshore component of any project work; development of management 
> reports and metrics. Upcoming projects include the implementation of 
> Data Masking and encryption; the implementation of a tiered strategy 
> according to DSC classification; the implementation of a disaster 
> recovery plan including training into NOPS; and continuous process 
> improvement initiatives. Candidates will typically have a degree in 
> Business, Healthcare Administration or Information Technology, or 
> related field, and 5 or more years of successful experience in a 
> combination of IT Healthcare Operations, Vendor and Contract 
> Management in an Offshore environment. Please note: Position can be 
> located in Oakland or Pasadena, CA 

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