The Downside of Offshoring By Ann Bednarz CRM Buyer - USA 7-13-04 In recent months, a handful of big-name companies have decided to return certain offshore work to the U.S.... Companies offshoring are more than twice as likely to be dissatisfied with the relationship than those using national service providers, according to AMR ... http://www.crmbuyer.com/story/35088.html