[biztech-discussion] Companies dissatisfied with offshoring

  • From: Ann Thryft <athryft@xxxxxxxxxxxxx>
  • To: biztech-discussion@xxxxxxxxxxxxx
  • Date: Thu, 15 Jul 2004 08:41:52 -0700

The Downside of Offshoring
By Ann Bednarz
CRM Buyer - USA

In recent months, a handful of big-name companies have decided to return
certain offshore work to the U.S.... Companies offshoring are more than
twice as likely to be dissatisfied with the relationship than those
using national service providers, according to AMR ...

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