Thank you Brad for your kind words. Any time you have serious concerns about the functioning of any VA software, please log a Remedy ticket. This is the structure that OI&T uses for tracking issues. They do have a support team that responds, and the individuals assigned to the MH package are very responsive. If it is an issue that is already known, they can track the previous tickets and provide information on the resolution. If it is a defect, it is marked as such and included in patches that are intended to fix the problems. You probably don't have access to log the tickets directly, but your local IRM staff should. The issues that you list below Brad are ones that have been identified with reports from sites. As you note, there is an upcoming patch-YS*5.01*96, that is a defect patch for MHA3-that is currently at test sites and will be released to the field upon completion of the testing and release processes. The technical staff would be able to provide troubleshooting and guidance on the issue that Wayne identifies, but the scenario had previously been identified that if CPRS timed out and a new session was later opened, but the original session of MHA remained open, it would remain linked to the original patient chart. This has been addressed in patch YS*5.01*98, but it is possible that a system is not fully patched resulting in problems, or another similar scenario occurred. I know that many sites have struggled with issues since MHA3 was released. The enhancement patch did have some defects, and unfortunately went out to the field just as OI&T realignment and stricter budgetary requirements were implemented. It has taken quite some time to get the defect patches funded and completed. Fortunately, with the current alignment of OI&T priorities with the overall VA transformational initiatives, Mental Health does also have funding for enhancements to MHA, and a great IT team that we are working with. So, I am very hopeful that issues will be resolved, and enhancements to the package forthcoming during this next year. Kathleen Lysell, Psy.D. National Mental Health Director for Informatics Office of Mental Health Services, VACO 808-433-0045 kathleen.lysell@xxxxxx From: Roper, Brad L. Sent: Tuesday, November 30, 2010 2:49 PM To: members1@xxxxxxxxx; VHA National Psychology Chiefs Subject: RE: [AVAPL Members] MHA3 Glitch? Wayne, that is a new problem that I have not noticed here. MHA3 has carried with it several other problems here: * WSAETIMEDOUT error at the end of MMPI-2 administrations - the data is saved off to the correct pt's record, but it is not clear at the time and we have to Ctrl-Alt Delete to exit. Roger Shultz says this px is more common at remote sites, but we have it everywhere in Memphis. * Application error: occurs whenever displaying instrument results and when switching between instruments to view. We can still view instruments, but have to click Okay on the error dialog box every time we view a new instrument. * Entry of SF-36 scores result in program errors, and it is not possible to have it scored or saved. * Minor nuisance: The main report (the long text-based report, not the line-drawn graphs) has a change of font size part way through, such that the content scale graph is akimbo. Katy Lysell and Roger Shultz have been characteristically responsive and are aware of the pxs. Some will be fixed in an upcoming patch, and some are awaiting further troubleshooting and/or future programming time. We had none of these pxs with MHA2. Brad From: avaplmembers-bounce@xxxxxxxxxxxxx [mailto:avaplmembers-bounce@xxxxxxxxxxxxx] On Behalf Of Siegel, Wayne Sent: Tuesday, November 30, 2010 5:53 PM To: members1@xxxxxxxxx; VHA National Psychology Chiefs Subject: [AVAPL Members] MHA3 Glitch? In Minneapolis, we had a very unusual and concerning glitch with the MHA3 where the MMPI-2 and Mississippi Scale test data for two patients was switched. For patient #1, when the testing was complete, MHA3 printed the correct data but with Patient #2's name and SSN on the printout. The data for Patient #1 was then not viewable in MHA3. The MHA3 screen was completely blank. For Patient #2, the printout and MHA3 reflected the correct data but it took quite a while to figure this out since we had the printout from Patient #1 with Patient #2's name and SSN and the printout from Patient #2 with the correct name and SSN. This makes no sense because I am sure the system uses SSN as the unique identifier. The only other unusual factor was that Patient #1 taking over 4 hours to complete the MMPI-2. We are wondering if others have had similar issues. Luckily, the two patients' results were not that dissimilar but if this were not the case, it could have resulted in wrong clinical and C&P decisions. Wayne Wayne G. Siegel, Ph.D., ABPP Licensed Psychologist Director of Training/ Psychology Supervisor Minneapolis VA Medical Center 612.467.4024 wayne.siegel@xxxxxx <mailto:wayne.siegel@xxxxxx> http://www.minneapolis.va.gov/education/psychology/psyc_home.asp <http://www.minneapolis.va.gov/education/psychology/psyc_home.asp>