Very well put. We do have to make our documentation appealing to our audience, especially people who habitually resist using documentation. Mat ----- Original Message ----- From: BIRTLEY-KENT,Christine <Christine.BIRTLEY-KENT@xxxxxxxxxxx> To: <austechwriter@xxxxxxxxxxxxx> Sent: Wednesday, March 10, 2004 10:56 AM Subject: atw: Re: Writing IS Programming!! > Joe, you are just playing devil's advocate aren't you? > > Catering for emotion doesn't mean writing emotionally. It means > understanding the emotional responses of the reader to the way we write, > the way we organise our materials, and the way we present them. > > Even something as simple as look and feel of a document appeals to the > emotions. If we tried to present materials the way they looked 10 years > ago, they would be rejected out of hand. That rejection would be > emotional in origin, not intellectual. If we write long paragraphs, > they will not be read. > > Usability partly involves the way people think, but also to a great > degree includes the way they feel. We all know (don't we?) that the use > of colour appeals directly to the emotions rather than to logic. It is > our job to make the reader feel good. Isn't it?=20 > > Christine > > Notice: > The information contained in this e-mail message and any attached files may > be confidential information, and may also be the subject of legal > professional privilege. If you are not the intended recipient any use, > disclosure or copying of this e-mail is unauthorised. If you have received > this e-mail in error, please notify the sender immediately by reply e-mail > and delete all copies of this transmission together with any attachments. > > > ************************************************** > To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx > > To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. > > To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. > > To search the austechwriter archives, go to www.freelists.org/archives/austechwriter > > To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx > ************************************************** ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************