Hi Rosemary I might be able to help here. DITA is a technical communication standard, and a methodology, but it is not a software tool. There are many software tools on the market that create documents to the DITA standard, and the majority of those would be "user friendly". There are no specialised DITA authoring tools that force you to work with the XML code that underpins DITA. DITA authoring tools include XMetaL, oXygen, Serna, XXE, FrameMaker, and Arbortext. There are at least ten more. As all of work to the standard, you can take their DITA source and edit it with any other DITA tool without any complications. One of the differences in working with DITA is that the publishing process (turning your words into a reading format such as Web, eBook, PDF, etc) is automated. For some DITA authoring environments, that means that a different software tool is used for publishing. Another difference with DITA is that it suits an environment where you are working on a collection of publications, not just one at a time. You create a repository of topics, and then assemble those topics into publications. Some topics (or modules of topics) might appear in multiple publications. To manage this side of things, many DITA authoring teams also use a DITA CMS. There are many of these. Although you can probably find an "all-in-one" tool, I think it is far more effective to choose a little set of tools. In a DITA authoring environment with a good toolset and proficient writers, wording and logo changes (and the like) that affect a myriad of documents becomes a trivial task. Tony Self >>> "Rosemary O'Donoghue" 28/04/11 10:46 AM >>> Thanks, Ken. What I?m wondering is if someone has made DITA (or another tool that achieves the same thing) user-friendly, such that you don?t need to be too IT-literate to use it. In a lot of the places where I?ve worked, some text (such as a safety warning) is re-used in several documents. When changes are made to the wording (as invariably happens), it becomes a labour-intensive nightmare to update the myriad of documents containing that text. Or, for example, if the company is taken over by another, and logo changes are required on all documents, can document management systems automate that change? I?m wondering if there is a product out there that does these sorts of things, or whether someone needs to create one. Because so many people are relatively comfortable with MS Word, it seems to me that the system should at least ?appear? to work like Word, but with added features. Rosemary O?Donoghue TechWriting Clarity out of Complexity Mob: 0419 24 3636 rosemary.odonoghue@xxxxxxxxx www.businessprocesswriting.com .