Agree with you completely Howard.
Carl
On Wed, 4 Oct 2017 at 5:57 am, Howard Silcock <howard.silcock@xxxxxxxxx>
wrote:
Hm, I wonder if your HR person has seen the send-up of HR people in the
Utopia TV series. The term 'Customer Success Advocate' looks like it came
from that show, only if I saw it on the show I might think it a bit over
the top. I couldn't imagine telling someone that was my job title and
keeping a straight face!
Sorry, people on this list tend to look at word usage more critically than
most!
Howard
On Tue, 3 Oct 2017 at 6:50 pm, Rachael Mullins <rachaelamullins@xxxxxxxxx>
wrote:
Hey Howard, good questions.
In an ideal world these would be two distinct roles, but one of the
challenges of working in a startup environment is more often than not, each
of us needs to wear more than one hat. That's not for everyone, but for the
right person it can offer an opportunity for a diverse workload and a
broadening of their skill set.
Customer Success Advocate is our HR person's preferred term for what you
may know as a customer support representative--someone in direct contact
with clients who helps them get the best out of our products and
troubleshoots when things go wrong. In my mind the two roles are
fundamentally about the same thing: helping our clients get stuff done,
whether that's by supporting them over the phone, escalating their issue to
a development team, or writing a help topic. So, different but overlapping
skill sets.
Hope that helps!
Rachael
Rachael Mullins
[image: https://]about.me/rachaelmullins
<https://about.me/rachaelmullins?promo=email_sig&utm_source=email_sig&utm_medium=email_sig&utm_campaign=external_links>
On Tue, Oct 3, 2017 at 6:16 PM, Howard Silcock <howard.silcock@xxxxxxxxx>
wrote:
Just out of interest, can you tell us what a Customer Success Advocate
actually is? Would she or he advocate on behalf of the company's customers?
Who would the advocacy be directed at? And why would you expect that work
to suit someone interested in technical writing?
I'm intrigued.
Regards
Howard
On Tue, 3 Oct 2017 at 3:37 pm, Rachael Mullins <
rachaelamullins@xxxxxxxxx> wrote:
Hi austechies,
We have a role going at Seamless for a Junior Technical Writer /
Customer Success Advocate, starting ASAP. Melbourne CBD location, great
team, and in a company that's helping make a difference for cities and
governments around the world. Hit me up with any questions.
https://www.linkedin.com/jobs/view/414919002/
More about Seamless: http://www.seamlesscms.com/Careers
Thanks,
Rachael
Rachael Mullins
[image: https://]about.me/rachaelmullins
<https://about.me/rachaelmullins?promo=email_sig&utm_source=email_sig&utm_medium=email_sig&utm_campaign=external_links>
??
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