Currently, I have three things on the go. One doc is to get managers to follow a process. Another is process analysis to highlight deficiencies in a business process and yet another is step-by-step instructions for admin people. The first two of these docs have managers as the audience, but the purpose of each is different and therefore, so is the language and style. The first one tells them what needs to be done. How it gets done is their business. The second (process analysis) outlines what someone else does and how he battles along and somehow manages to get the job done, but at considerable business risk. The work instructions (different purpose, different audience) has lots of do this and how do it with lots of screen shots. So yes, purpose AND audience shape my docs. The second one, after they adopt my process improvement recommendations, will evolve into work instructions. Just for the record, the first document is as frustrating as hell. The second one is fun. The third I can do in my sleep. (Thank Christ for Pink Floyd and headphones) Commonwealth Bank Chris Virtue Process Documentation Group Property Level 3, 120 Pitt St Sydney P: 02 9312 3928 M: 0413 189 976 E: chris.virtue@xxxxxxxxxx Our vision is to be Australia's finest financial services organisation through excelling in customer service. -----Original Message----- From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Geoffrey Marnell Sent: Tuesday, 2 February 2010 09:18 To: austechwriter@xxxxxxxxxxxxx Subject: atw: Re: Correct usage conundrum: "Match to" vs "Match with" Crikey, Chris, how do you disentangle purpose from audience? Are you writing documentation to be read only by machines? Geoffrey Marnell Principal Consultant Abelard Consulting Pty Ltd T: +61 3 9596 3456 F: +61 3 9596 3625 W: www.abelard.com.au Skype: geoffrey.marnell -----Original Message----- From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Virtue Sent: Monday, February 01, 2010 10:41 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: Re: Correct usage conundrum: "Match to" vs "Match with" Or the purpose of the document :) Geoffrey Marnell wrote: > Or decide which one suits the audience. > > > Geoffrey Marnell > Principal Consultant > Abelard Consulting Pty Ltd > T: +61 3 9596 3456 > F: +61 3 9596 3625 > W: <http://www.abelard.com.au/> www.abelard.com.au > Skype: geoffrey.marnell > > > _____ > > > *Truncated!* > ------------------------------------------------------------------------ > *This message exceeded the Maximum Message Size set in Account Settings, > so we have only downloaded the first few lines from the mail server.* > > *Download the rest of the message > <mailbox://inhouse_cvlists@xxxxxxxxxxxxxxxxxxx/Inbox?number=98103556&message id=89ADBB67DA8548EDB2845947FDF635DC%40useracdaa9997c&uidl=00007982469ca185>. * > -- *************************************************** Chris Virtue __O In House Technologies \_\<, - a cyclist-friendly company ( )/( ) The revolution will not be motorised - apologies to Gil Scott-Heron *************************************************** ************************************************** To view the austechwriter archives, go to www.freelists.org/archives/austechwriter To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field (without quotes). 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