[austechwriter] Re: BA training
- From: "KENT Christine" <CKENT@xxxxxxxxxxxxxxxxxxxx>
- To: <austechwriter@xxxxxxxxxxxxx>
- Date: Wed, 30 Apr 2003 15:21:35 +1000
Oops
Sorry text was formatted in a table and has come through unformatted - =
not much use to anyone I'm affraid.
-----Original Message-----
From: KENT Christine=20
Sent: Wednesday, 30 April 2003 15:20
To: austechwriter@xxxxxxxxxxxxx
Subject: [austechwriter] Re: BA training
Thanks to Steve for his amusing synopsis...
A BA should know corporate laws. An SA should know IT standards. I think
that says it all really.
...and to everyone else for resources suggested. They have been =
incorporated into an in-house manual for BAs recruited from the =
business. Here is the summary for anyone who is interested. Please =
forgive plagirisation of some words. If you object, let me know.
=20
Resource Details<?xml:namespace prefix =3D o ns =3D =
"urn:schemas-microsoft-com:office:office" />
Synopsis
Book: Systems analysis and design: an object-oriented approach with UML
Authors: Alan Denis, Barbara Wixom, David Tegarden
Publisher: New York; Chichester : Wiley, 2002
Designed for non-IT students. It covers the basic concepts behind =
software engineering from defining business requirements to writing =
functional specs etc.
Book: Business Process Mapping: Improving Customer Satisfaction
Authors: Jacka and Keller
Publisher: John Wiley
=20
Good introduction to the subject. It has a CRM focus but provides =
templates such as process profile worksheets and work flow surveys that =
suit any business environment. Good advice on interview techniques, =
process identification and information gathering.
Book: Software for Use
Authors: Larry Constantine and Lucy Lockwood
Publisher: ACM Press 1999
Larry Constantine is regarded as the guru of user-centred software =
design.
Any book by JoAnn Hackos
Book: User and Task Analysis for Interface Design
Authors: JoAnn Hackos & Ginny Redish
Publisher: Wiley 1998
JoAnn comes from the perspective of the technical writer.
She provides useful information on:
=B7 determining the processes and business flows in an =
organisation
=B7 user centered design including how to document the process =
with pictures.
Course: User-Centered Information Design Workbook
<http://www.washington.edu/webguides/workbook/> =
http://www.washington.edu/webguides/workbook/=20
On line course on user centred design.
Vendor Resources: Rational Web Site at <http://www.rational.com/> =
http://www.rational.com
Details on their own methodology including Use Case Modelling.
Mailing List: businesss_analysis@xxxxxxxxxxxxxxx=20
=20
On-line Forum: <http://www.innovativebusinessdesign.com/Forum/> =
http://www.innovativebusinessdesign.com/Forum/=20
=20
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