If I remember correctly, there is wax inside the metal tube. Just use a lighter and heat the end of the metal tube to melt the wax. Do it over the sink.while you are heating the end of the metal tube gently squeeze the plastic tube and it will come out. That is what I had to do to mine. Hope that helps Barbara phone: 760-331-7760 email: <mailto:AvalonLogoWear@xxxxxxx> AvalonLogoWear@xxxxxxx web: <http://www.avalonlogowear.com> www.avalonlogowear.com