This message was posted by Steve I on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/403.html#000008 I am sure the tech checked this but what is the trimmer type set at? I had some trouble with trimmers a while back and the software was setting the wrong type trimmer. They would cycle and act as if they were trimming but would sometimes cause the symptoms you are describing. If the tech did not check that, you may want to get him or tech support on the phone and go through the process to make sure you have the setting correct for the type of trimmer you have in your machine. I know Melco was working on a new trimmer type but am not sure if they are installing them in new machines yet. Steve I. Trinity Embroidery =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================