To continue.... I received the new software and installed it on my laptop. After the system restarted I opened Amaya OS and powered up the Amaya. The first thing I get is a Maintenance Timer popup telling me the 100,000,000 Stitch Interval Timer maintenance is due (I wish I had that many stitches under my belf--in fact, I've made a mental note to myself to adjust the timers on my desktop after I use my laptop so as to keep the timer counts correct). Calling.... The tech (mind you a different one, really didn't want to re-tell my whole story but Chris was at lunch; this one was not as understanding) had me reset the maintenance timers....ran the design....same problem. I was told to uninstall the software and re-install and then re-configure. So I did. Note, after I powered up the system, the OS automatically loaded the last design (is there a setting to not have this if I don't want it?) Unfortunately before the trim on the 3rd I, the machine shut down. At least this time the OS still had my design and I was able to do a manual trim (before I got a XY not home error). But alas, the thread was not cut so I trimmed again only to have the thread bar run in to the needle while it was down...the needle stayed down instead of returning to head up. I manually put it up under the maintenance, head timing, head up. So I decided to try the design at 1100 (after shutting down and restarting everything)--only I didn't notice that not only had the last design reloaded, it started where I left off (right before the 3rd I trim). At least it didn't shut down before completing the other 13 Is. I did restart the design at 850spm and before the 1st I trimmed the Amaya shut down. So back to calling Melco (hope I can talk to Chris). Dorothy